Now you can access through both domain names!
www.auction.com.kw and www.mazad.com.kw
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Help

Read the FAQ below. If it doesn't answer your questions click here to contact us

Frequently Asked Questions

Buyer:

How do I search for an item?
How do I learn more about the item?
How do I get this item?
I’ve won an auction/bought an item, now what?
How do I pay for an item and receive it?
I’ve made a bid, but couldn’t find it. What should I do?
What are these 'points' I find when I click on any user's name?


Seller:

How do I start selling?
What is “Minimum increment”?
What is “Add a buy now to the listing”?
What shall I add in the “Item Description”?
How can I find my auctioned item?
My auction ended/someone bought my item, what happens now?
How do I receive payment for an item and deliver it?



Buyer:

How do I search for an item?


There are two ways to search for an item. First, you can browse through the “Shop Your Favorite Categories” list on the right side of the homepage. Second, you can type in what your looking for in the search bar at the top of the page and also choose its category.


How do I learn more about the item?


If you have any questions regarding the item, you can post it on the discussion box under the item’s description and the seller will reply.


How do I get this item?


After signing in your account, you can start bidding by clicking the “Place Bid” icon. If you’re the highest bidder by the time the auction ends, you’ll be the winner of the auction. Remember, you need to continuously check that no one tops your bid until the auction’s time runs out. If the seller has a buy now option, you can simply choose the “Buy Now” icon and get it instantly for the listed price.


I’ve won an auction/bought an item, now what?


A message will be sent to the seller containing your contact information. They’ll then call you and discuss further arrangements. A similar message will be sent to you containing the sellers contact information if you wish to call him too.

Note: Buyers can only view a seller's phone number if they won a bid or bought one of the seller's items. Sellers can only view the phone number of the person who won the bid or bought the item.


How do I pay for an item and receive it?


Auction.com.kw is not responsible for the payment and delivery arrangements. Such arrangements must be discussed and agreed upon between the buyer and seller.


I’ve made a bid, but couldn’t find it. What should I do?


Enter “My Account” located on the top right corner of the page. In the “Buying” activity, you’ll find the item you bid on in the “Active” or “Ended” items. Also, for each auctioned item there is an “Add to Wish List” icon. Adding that item to your wish list makes it easier to track that item even if you didn’t place a bid.


What are these 'points' I find when I click on any user's name?


These points reflect the user's activity on the website. The higher the points, the more that user can be trusted.




Seller:

How do I start selling?


After signing in your account, enter the “My Account” page. Use the “Sell Your Item” icon under the “Activities Tab” to start your auction. You can also start by using the “Sell Your Item” icon in the homepage. Take your time filling the form, as you can’t make any adjustments later.


What is “Minimum increment”?


It’s the minimum amount a bid can be raised each time a person bids.


What is “Add a buy now to the listing”?


This is an option that can be added to the auction that allows the buyer to get the item at a price listed by the seller instead of bidding.


What shall I add in the “Item Description”?


The description must contain detailed explanation of the item and its condition. Be honest and include all flaws. If possible, add the description in both English and Arabic to satisfy all buyers.


How can I find my auctioned item?


Enter “My Account” located on the top right corner of the page. In the “Selling” activity, you’ll find the item you auctioned on in the “Active” or “Ended” items.


My auction ended/someone bought my item, what happens now?


A message will be sent to you containing the buyer’s contact information. You must call them and discuss further arrangements. A similar message will be sent to the buyer containing the sellers contact information if they wish to call you too.

Note: Buyers can only view a seller's phone number if they won a bid or bought one of the seller's items. Sellers can only view the phone number of the person who won the bid or bought the item.


How do I receive payment for an item and deliver it?


Auction.com.kw is not responsible for the payment and delivery arrangements. Such arrangements must be discussed and agreed upon between the buyer and seller.